Terms of Service
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These Terms of Service (“Agreement”) govern the use of services provided by Cachebox Express, located at:
Cachebox Express
- 697 Davis Road Ste’ 1200 Stockbridge, GA 30281
- Phone: 678.933.7178
- Email: info@cachebox-express.com
- Website: www.cachebox-express.com
Terms of Service
Effective Date: August 9, 2026
Last Updated: September 3, 2026
1. Agreement to Terms
By accessing or using Cachebox Express’s package receiving services (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
Cachebox Express is a secure package receiving center that accepts, stores, and manages deliveries on behalf of customers. We provide:
- Secure package receipt and storage
- Package notification services
- Customer dashboard for package tracking
- Subscription-based pricing plans
- Package pickup coordination
3. User Accounts and Registration
3.1 Account Creation
- You must provide accurate, complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- One person or entity may maintain only one active account
- Complete and Notarized USPS form 1583
3.2 Eligibility
- You must be at least 18 years old to use our Service
- You must provide valid identification and address verification
- Commercial accounts may require additional documentation
4. Subscription Plans and Billing
4.1 Plan Types
- Cache Essential ($0/month): Per- mail fees and per-package fees
- Cache Plus ($25/month): Basic mail receiving (no fee) with reduced package fees
- Cache Premier ($45/month): Premium features including free mail and package pickup
- Cache Executive: Mailbox & key price varies according to size include monthly package allowance with reduced fees
- Virtual Plan: Pricing is provided by Anytime Mailbox and/or iPostal 1
4.2 Billing Terms
- Subscription fees are charged monthly in advance
- Per-package fees apply based on your plan and package size
- All fees are non-refundable except as required by law
- We reserve the right to modify pricing with 30 days’ notice
4.3 Payment Methods
- Valid credit or debit card required for all plans
- Automatic billing authorization required
- Failed payments may result in service suspension and/or additional fees
5. Package Handling and Limitations
5.1 Acceptable Packages
We accept most standard commercial deliveries, including:
- Retail purchases and e-commerce orders
- Documents and correspondence
- Non-hazardous consumer goods
5. Package Handling and Limitations
5.1 Acceptable Packages
We accept most standard commercial deliveries, including:
- Retail purchases and e-commerce orders
- Documents and correspondence
- Non-hazardous consumer goods
5.2 Prohibited Items
We do not accept:
- Hazardous materials, chemicals, or flammable items
- Perishable food items requiring refrigeration
- Live animals or plants
- Illegal substances or contraband
- Items valued over $5,000 without prior arrangement
- Packages requiring special handling we cannot accommodate
5.3 Core Limits and Rules
- Weight Limit: Maximum of 70 lbs. per individual standard package
- Size Limit: Maximum of 108 inches in combined length and girth
- Oversize Triggers: Extra surcharges or special handling apply if length and weight are exceeded
- Freight Transition: For heavy cargo, large freight, or custom crating/palletizing, total service fees easily range from $50 to over $100+
5.4 Package Storage
- Packages are stored for up to 10 days with storage fees applying after 15 days ($3 per package, $5 for oversized packages, charged every 7 days)
- Max number of days a package with be held is 20 days
- Extended storage may incur additional fees
- Unclaimed (after 21st day) packages will be returned to sender or disposed of
- We are not responsible for packages damaged by extended storage
5.5 Delivery Outside Business Hours
- Cachebox Express is not responsible for packages delivered outside our regular business hours
- We are not liable for packages left outside our facility when closed
- Packages deposited in unauthorized locations, including but not limited to our external dropbox, sidewalk, or neighboring properties, are the sender’s responsibility
- Customers should direct all carriers to deliver packages only during posted business hours
- Any packages delivered to incorrect addresses or left in unauthorized areas will not be considered successfully delivered to our facility
5.6 Missing Package Claims
- All missing package claims must be submitted within thirty (30) days of the package being successfully delivered to and received by our facility
- Claims submitted after the thirty-day deadline will not be processed or honored
- The thirty-day period begins from the date we confirm receipt and processing of the package at our facility
- Customers are responsible for monitoring their account and package status through our notification systems
- We reserve the right to investigate all missing package claims and may require additional documentation or evidence
- This time limitation does not apply to packages that were never successfully delivered to our facility
6. User Responsibilities
6.1 Accurate Information
- Provide accurate shipping address to include the store physical address & your assigned box number
- Keep contact information current
- Respond promptly to pick-up notifications
6.2 Compliance
- Use Service only for lawful purposes
- Comply with all applicable laws and regulations
- Do not attempt to receive prohibited items
6.3 Pickup Requirements
- Present valid photo identification for package pickup
- Packages may only be released to account holder or authorized representatives
- Business hours pickup required unless special arrangements made
7. Privacy and Data Protection
7.1 Information Collection
We collect and process personal information as described in our Privacy Policy including:
- Contact and billing information
- Package delivery data
- Service usage information
7.2 Data Security
- We implement industry-standard security measures
- We do not sell personal information to third parties
- We may share information as required by law or to provide services
8. Limitation of Liability
8.1 Service Availability
- We strive for continuous service but cannot guarantee uninterrupted access
- Scheduled maintenance may temporarily limit service availability
- We are not liable for delays caused by carriers or external factors
8.2 Package Loss or Damage
- Our liability is limited to the lesser of actual value or $100 per package
- We are not liable for indirect, consequential, or punitive damages
- Customers should maintain their own insurance for valuable items
- We recommend declaring high-value items in advance
8.3 Third-Party Services
- We are not responsible for actions of shipping carriers
- We are not liable for merchant disputes or delivery issues beyond our control
9. Indemnification
You agree to indemnify and hold Cachebox Express harmless from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Any packages you direct to our facility
- Any dispute with other users or third parties
10. Termination
10.1 Termination by You
- You may cancel your account at any time through your dashboard
- Cancellation takes effect at the end of your current billing period
- You remain responsible for any outstanding charges
10.2 Termination by Us
We may terminate or suspend your account immediately if you:
- Violate these Terms of Service
- Provide false or misleading information
- Engage in fraudulent or illegal activity
- Fail to pay required fees
10.3 Effect of Termination
- You must retrieve all packages within 10 days of termination
- Unclaimed packages may be returned to sender at your expense
- All outstanding fees become immediately due
11. Modifications to Service and Terms
11.1 Service Changes
- We reserve the right to modify or discontinue the Service
- We will provide reasonable notice of material changes
- Continued use constitutes acceptance of modifications
11.2 Terms Updates
- These Terms may be updated periodically
- Material changes will be communicated via email or service notifications
- Your continued use indicates acceptance of updated Terms
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of Georgia, United States.
12.2 Dispute Process
- Initial disputes should be directed to our customer service team
- Formal complaints may be submitted in writing
- We will attempt good faith resolution of all disputes
12.3 Arbitration
- Disputes not resolved through customer service may require binding arbitration
- Arbitration will be conducted in Stockbridge, GA
- Class action lawsuits are waived
13. General Provisions
13.1 Entire Agreement
These Terms constitute the entire agreement between you and Cachebox Express regarding the Service.
13.2 Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
13.3 Waiver
You may not assign your rights under these Terms without our written consent.
14. Contact Information
For questions about these Terms of Service, please contact us:
Cachebox Express
697 Davis Road Ste’ 1200
Stockbridge, GA 19147
Phone: (678) 933-7178
Email: info@cachebox-express.com
These Terms of Service are effective as of the date listed above and supersede all previous versions.